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Submitted Conference Content

Full name

Bruno Sbille

email bruno [dot] sbille [at] gmail [dot] com
City (Country) Brussels
Time 1h
Type of Conference Conference < 100 attendees
Level Everybody

Tools from Psychology for coaches, trainers and team members


I'm a Trainer (CST, Agile, Soft Skills) and a Coach (Agile, Life Coach) I've been in IT and Business consultancy since 1999. In addition to my project management experience, since 2006 I had the opportunity to discover a lot of new "things" to put in my "toolbox": Scrum, Agile but also NLP, coaching, people management, creativity techniques... I'm passionate about "making things happen". I Blog regularly in English and French about Scrum, Agile and Management on http://brunosbille.com (Scrum and Agile in Belgium)." I also Blog in French about Personal Coaching: http://brunosbille.com/coachdevie (Coach de Vie) In 2008, I have also (with my team) produced this Video to promote Agile and Scrum: http://vimeo.com/4587652 (Scrum in the real world, an AGILE movie)


Have you ever witnessed one of those scenes? - A member of your team is constantly complaining. Whenever you want to help, he appears to systematically reject any proposed solution - Someone complains regularly to never have recognition for his work, while you say "thank you for your work" quite often Together, using two simple (but powerful) models from psychology (Karpman's drama triangle and Neil Fleming's VAK model) we will identify what kind of mechanics are hidden behind those behaviours. With the first, you will learn that we play constantly and unconsciously one of these three roles: Victim, Persecutor and Savior. Together, we will see how these roles are all harmful to the dynamics of the team. After learning how to identify these roles, we'll see how we can respond to someone who is playing. With the second model we will learn that amongst our five senses, we use one favourite channel to learn and communicate. We will learn to identify our own favorite channel and we will discover that it is not the same for everyone. Then we will discuss how to adapt our communication with someone having a different channel than ours. After this session, you will have enough knowledge to actually use and try those tools at your working place, during your coaching sessions or your trainings. Moreover each of these concepts will be linked to concrete Agile Methods. Do you want to know more about "one sense to rule them all", do you want to learn to leave your superman costume in the closet? Come and join us.



Benefits for the attendees

Learn how to better communicate using a technique based on our five senses. Each person has a favourite sense, and that sense is not the same for everyone. You will learn to identify the favourite sense of your interlocutor and how to adapt your communication accordingly. Imagine that you work regularly in English with a foreigner. If you can talk with him in his native language, your communication will have more impact. Here, it's the same principle in action. Learn how to identify if a person unknowingly plays a role with you: it can play the victim, persecutor or the savior. Learn how these roles are all harmful to team dynamics and learn practical techniques to overcome these roles. Learn how by adopting a fairer posture you will encourage your team to gain maturity. Discover how these two tools are closely related to Agile practices such as daily meeting, story map and visual management. Via these techniques you will also discover more about yourself. With which communication styles are you more sensitive ? Which roles do you tend to play unconsciously?

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